General Terms

The sale of products on the website Soldiniprofessional.it is governed by these Terms and Conditions of Sale. The products offered are sold directly by Calzaturificio Fratelli Soldini Spa, headquartered at Via Vittorio Veneto, 32, Capolona – 52010 (AR), registered with the Chamber of Commerce of Arezzo under No. AR-19984 of the Companies Register, Tax Code 00100020510, VAT No. IT00100020510.

These Terms and Conditions of Sale, governed by the Consumer Code: Legislative Decree 206/2005 (and subsequent amendments), Ecommerce Decree: Legislative Decree 70/2003, Privacy Policy: Legislative Decree 196/2003, and European Regulation 679/2016, constitute a purchase agreement for any product listed on this website and are deemed fully accepted by the Customer at the time of placing an order. For additional information regarding account management, orders, payments, shipments, returns, and refunds, please refer to the Customer Service section, which is considered an integral part of this agreement. You can also request further information by email at support@soldiniprofessional.it or by phone at (+39) 0575 428129.

We reserve the right to amend these Terms and Conditions of Sale. Any new Terms and Conditions will take effect once published on our website and will apply to all orders placed from that moment onward. For orders already placed, the previous Terms and Conditions will remain in effect.

The goods covered by these general terms and conditions are sold by Calzaturificio Fratelli Soldini Spa, headquartered at Via Vittorio Veneto, 32, Capolona – 52010 (AR), registered with the Chamber of Commerce of Arezzo under No. AR-19984 of the Companies Register, Tax Code 00100020510, VAT No. IT00100020510.
The Supplier can be contacted by email at support@soldiniprofessional.it or by phone at (+39) 0575 428129.

Article 1: Finalization of the Contract

This agreement between Calzaturificio F.lli Soldini Spa (“Soldiniprofessional,” “we”) and the Customer is finalized upon order confirmation by Soldini Professional, according to the procedures and terms outlined in Article 2. Finalization of the contract implies the Customer’s acknowledgment and full acceptance of these General Terms and Conditions.
If the Customer is a consumer, they must print or save an electronic copy and retain these terms and conditions in compliance with Articles 3 and 4 of Legislative Decree 185/1999 concerning distance selling.

Article 2: Purchase Procedure

The Customer may purchase only the products listed in the online catalog at the time of order placement, as displayed on Soldiniprofessional.it and described in the corresponding product information sheets.
An order is considered validly processed when the Customer receives email confirmation of the payment. For advance bank transfers, payment must be received within five working days, otherwise the order will be canceled.

Upon receipt of the order, Soldini Professional sends a confirmation email to the Customer’s provided email address. This confirmation includes the date and time of the order, a unique order number for reference in future communications, and details of the order, including product characteristics, price, payment method, delivery arrangements, shipping costs, and applicable taxes. The Customer must verify the accuracy of these details and promptly report any corrections as per the procedures outlined in this document.

Soldini Professional ensures timely communication to the Customer in case of non-acceptance of the order.

To place an order:

1. Select the desired product from the online shop to view its “product page.”
2. Click “Buy” on the product page to add it to the “cart.”
3. Access the cart by clicking “View Cart” or the cart icon in the navigation menu.
4. Proceed to checkout by clicking “Place Order,” entering the required billing information, selecting the payment method, and confirming the order.
5. Receive a confirmation email with order details.

The contract becomes valid and effective once the Customer receives a confirmation email or webpage displaying the order summary.

Article 3: Prices

Payments by the Customer can only be made using the methods indicated on the Supplier’s dedicated payment webpage.
Products are sold at the prices listed at the time of order placement. Prices for deliveries within Italy include VAT but exclude shipping costs, which are calculated at checkout.
All payments on the website are encrypted and secure, as indicated by the padlock icon in the URL bar (SSL certificate).

Article 4: Shipping Procedures

The Supplier arranges delivery through carriers such as TNT Traco or SDA. Products are shipped across Italy, including islands, and internationally to selected European countries. Shipping times range from the same day of the order to a maximum of 10 working days after confirmation. If shipment cannot occur within this timeframe, the Customer will be promptly notified via email.
Shipping costs are displayed alongside the final product price in the shopping cart. Full details on shipping methods, timelines, and costs are available on the Shipping page.

Article 5: Prices and Payment Methods

All product prices displayed on Soldiniprofessional.it are in Euros and constitute a public offer as per Article 1336 of the Civil Code. Prices include VAT and other applicable taxes. Shipping costs are detailed on the Shipping and Payments pages.
Payments can be made via debit card, credit card, PayPal, bank transfer, or cash on delivery (for orders under €1,000). Refunds, if applicable, will be processed to the original payment method.
To request an invoice, email support@soldiniprofessional.it with your billing details, including company name, address, and VAT or Tax Code.

Article 6: Right of Withdrawal

Under Article 5 of Legislative Decree 185/1999, if the Customer is a consumer, they may withdraw from the purchase contract within 14 days without penalty or explanation.
The Customer must notify the Supplier via the Contact Form within 14 working days of delivery. The returned goods must be intact, in their original packaging, and accompanied by all original accessories.

Detailed information on returns and refunds is available on the Returns and Refunds page.
For damaged goods or errors during shipment, notify the Customer Service within 8 days at support@soldiniprofessional.it.

The Right of Withdrawal is in any case subject to the following conditions:

– the right applies only to the entire product purchased;
– the purchased products must be intact and returned in the original packaging, complete in all their parts (including packaging, potential documentation);
– under no circumstances should labels or adhesive tapes be applied directly to the original product packaging;
– the shipment, until documented delivery to our warehouse, is under the entire responsibility of the Customer.

Shipping costs relating to returned goods and potential customs are the responsibility of the Customer. The Customer may use any trusted courier service or postal service that issues a delivery receipt. The goods must be returned to:

Calzaturificio F.lli Soldini Spa
Via Vittorio Veneto, 32
52010 – Capolona (AR)

Soldini Professional is not responsible in any way for damage or theft or loss of goods returned by uninsured shipments.

Article 7: Communications and Complaints

Complaints or communications must be addressed to:
Calzaturificio F.lli Soldini Spa
Via Vittorio Veneto, 32
52010 – Capolona (AR), Italy
Email: support@soldiniprofessional.it

Article 8: Privacy Policy

Customer data is processed in compliance with Legislative Decree 196/2003 and European Regulation 679/2016. Data collection is necessary for contract fulfillment. The Customer may request access, correction, or deletion of their data by contacting support@soldiniprofessional.it.

Article 9: Governing Law and Jurisdiction